Driver CPC Customer Service / Your Attitude
| Booking Type | Course Price (ex VAT) | Max No of Delegates | Places Remaining |
|---|---|---|---|
| Delegate Rate | £110.00 | 12 | 12 |
This is a 7 hour course comprising of the two modules below as per JAUPT requirements for driver CPC training
Customer Service
Course Outline.
Customers are one of the most important assets to any business and looking after them is essential to achieve success. This course looks at how delegates can prepare themselves in readiness for the many different types of customers and deliver excellent Customer Service.
Duration and Number of Delegates.
Half day. Maximum number of delegates: 12
Who Should Attend.
This course is suitable for category "C" and “D” license holders.
Aim.
The aim of the course is to:
- identify and promote the benefits of giving customers an excellent experience whilst being involved with your company.
- Give delegates the skills they require to deal with the many different types of customers.
Objectives.
- To ensure that delegates understand the fundamental value of good customer care.
- To give delegates the skills required to improve their customer care skills.
- To enable delegates to manage challenging situations and get the very best outcome.
Course Content.
- What makes us who we are.
- Comfort zone and attitude.
- Customer service – good and bad.
- Customer service outcomes and communication skills.
- Improving customers experience and dealing with negativity.
Assessment.
There is no pass/fail element to this course.
Certification.
When completing this module in conjunction with another half-day session, delegates will receive a certificate of attendance and have seven hours Periodic CPC training uploaded on the DVSA Recording and Evidencing database.
Your Attitude
Course Outline.
This course is aimed at getting delegates to step back and consider the impact that their attitude, good or bad may be having on themselves and those around them. The course helps delegates put in place measures to control challenging situations resulting in better outcomes for all concerned.
Duration and Number of Delegates.
Half day. Maximum number of delegates: 12
Who Should Attend.
This course is suitable for category "C" and “D” license holders.
Aim.
- The aim of the course is to evaluate the psychology of human behaviour regarding attitude.
Objectives.
- To ensure that delegates are better equipped to amend their attitude.
- To enable them to employ techniques to preserve the new philosophy.
Course Content.
- Individual Life Patterns.
- How We Interact.
- Circumstances and Consequences.
- The Rules Within Which We Operate.
- What We Like and What We Would Change at Work.
- Understanding How to Benefit from Training.
- Attitude and Behaviour – Stopping a negative cycle.
Assessment.
There is no pass/fail element to this course.
Certification.
When completing this module in conjunction with another half-day session, delegates will receive a certificate of attendance and have seven hours Periodic CPC training uploaded on the DVSA Recording and Evidencing database.