From July 22, 2021 08:30 until July 22, 2021 16:00
At Oakhill Court, Prestwich
Max number of delegates: 12
Duration: 1 Day
Length of certification: 3 Years
This course is designed for any employees that are required to interact with customers and colleagues whilst carrying out their duties to provide a first-class customer experience.
To provide delegates with a thorough understanding of how to provide excellent customer service to external customers and colleagues within their organisation.
Attendees will achieve a clear understanding of how various factors can influence the customer journey and internal relationships.
A high proportion of classroom-based tutorials concluding with role play based training and assessments.