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Course Outline

This course is aimed at getting delegates to step back and consider the impact that their attitude, good or bad may be having on themselves and those around them. The course helps delegates put in place measures to control challenging situations resulting in better outcomes for all concerned.

Duration and Number of Delegates

Half day. Maximum number of delegates: 12

Who Should Attend

This course is suitable for category "C" and ā€œDā€ license holders.


  • The aim of the course is to evaluate the psychology of human behaviour regarding attitude.


  • To ensure that delegates are better equipped to amend their attitude.
  • To enable them to employ techniques to preserve the new philosophy.

Course Content

  • Individual Life Patterns.
  • How We Interact.
  • Circumstances and Consequences.
  • The Rules Within Which We Operate.
  • What We Like and What We Would Change at Work.
  • Understanding How to Benefit from Training.
  • Attitude and Behaviour ā€“ Stopping a negative cycle.


There is no pass/fail element to this course.


When completing this module in conjunction with another half-day session, delegates will receive a certificate of attendance and have seven hours Periodic CPC training uploaded on the DVSA Recording and Evidencing database.


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